How Can We Help?
Support HoursMonday - Friday
Email Supportsupport@akumi.co
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FAQ
Where's my order?
Use the tracking link in your shipping confirmation, or visit Order Status. If you still need help, contact support@akumi.co.
What size am I?
Use the size guide and garment measurements on each product page. If you are between sizes or want a specific fit, send us the product name and your usual size.
How do I cancel my order?
Contact us as soon as possible after ordering. Once fulfillment has started, we may not be able to cancel or change the order.
How long do orders usually take to ship?
Processing times can vary by product and launch. We will email tracking as soon as your order leaves us. See our Shipping page for current information.
How do I make a return?
Start with our Returns page for the current return process and eligibility details.
What's the story of your product?
Akumi is built around quiet performance, clean essentials, and considered materials. Product pages include the specific fabric, construction, and care details for each style.
I have questions about my payments
Available payment methods and your final total are shown at checkout. For a billing question tied to an order, contact support and include your order number.
Login to my account
Sign in to your Akumi account to view account details and order history.
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