Available destinations are confirmed at checkout. International shipping options can vary by country and service level.
Enter your complete delivery address at checkout to see the shipping methods currently available for your destination.
For additional international guidance, visit our International Shipping page.
Orders move into processing after purchase. Timing can vary by destination, order volume, and the shipping method selected.
When your order leaves our fulfillment process, we send a shipping confirmation with tracking details. Launches, holidays, and carrier disruptions can add extra time.
The carrier is selected based on the destination, package, and service level so your order can move through the most appropriate route.
Your shipping confirmation will identify the carrier and include the tracking link for that shipment.
Carrier scans can take up to 24 hours to appear after a tracking email is sent.
If tracking still has not updated after 24 hours, use the form below or email support@akumi.co with your order number.
Use the support form below or email our team. Including your order number helps us review your request faster.
You can also visit our Contact Us page. We answer requests as quickly as possible during normal support hours.
Check the shipping confirmation and packing details first. If something is missing, contact us with the order number and item name.
Keep the packaging until the issue is resolved. If photos are helpful, email them to support@akumi.co with your order number in the subject line.
Contact us as soon as possible after placing your order if an address or order detail needs to be corrected.
We cannot guarantee changes after fulfillment begins, but our team will review the request and let you know what is still possible.
Akumi offers free standard shipping on U.S. orders over $75.
The order subtotal must meet the free-shipping threshold before tax. Expedited services and destination-based exclusions may have separate rates.
